I’M A CONTRACTOR. AM I ELIGIBLE FOR ANY DISCOUNTS?
D&J offers Volume discount plan on all PVC DECK products to everyone.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
To ensure accuracy in fulfilling your order, we allow up to 2 business days to process your order. However, most orders are processed within 24 hours.
HOW CAN I PAY FOR MY ORDER?
We accept e-transfer or cash. We may also accept Visa, Mastercard payment from our authorized clients but all credit card payments are subject to a processing fee of 3.5% +HST.
DO YOU OFFER SAMPLES? HOW DO I GET THEM?
Yes – we have showrooms in Toronto. We also distribute samples in Ottawa or toronto free of charge.
CAN YOU GIVE AN EXACT DELIVERY DATE FOR MY ORDER?
We will ship out your order as soon as possible, based on product availability. Usually your delivery date is within 5-8 business days, sometimes sooner.
DO YOU SHIP TO OTHER PROVINCES?
Yes, we can ship anywhere in Canada. Some shipments might be subject to an additional fee for shipping. Each shipment will be priced on a case-by-case basis.
CAN I PICK UP MY ORDER AT YOUR WAREHOUSE?
As we are strictly an online company, we do not have a bricks-and-mortar warehouse except in Toronto. Thus, we do not keep stock on hand except in Toronto warehouse, which keeps our prices lower through low overhead. However, we can deliver to your preferred site with minimum cost.
CAN I PICK UP AT YOUR WAREHOUSE IF WE NEED A FEW MORE PIECES DURING THE JOB?
If you may need a few missing pieces during your job, we have you covered and small quantities can be picked up in Ottawa or Toronto free of charge. We can also arrange local delivery (extra delivery charge).
DO I NEED TO HAVE AN ONLINE ACCOUNT TO MAKE A PURCHASE?
You do not need to create an account to make a purchase, but when you place an order you need to enter your personal information so that we can verify your identity when you receive your order.
But you must create an account on DJWINDOW.COM to be qualified for Volume Discount Plan.
WHAT IS YOUR RETURN POLICY IF MY PRODUCTS ARE DAMAGED WHEN I RECEIVE THEM?
Please refer to our Return & Exchange Policy.
WHAT WARRANTY COMES WITH MY PRODUCT/ORDER?
Please refer to Nextwood PVC Decking Warranty Details for more detailed information.
DO YOU OFFER DESIGN OR CONTRACTING SERVICES?
We only provide design or contracting services in Ottawa. Feel free to call/text /WhatsApp 613-806-0602.